shipping
All UK orders with express shipping (apart from pre-orders) are shipped within 2 working days. All international and standard UK orders (apart from pre-orders) are shipped within 3 working days. Some products may have longer dispatch times, this will be noted on the product page. All orders are sent by tracked delivery. You will receive a shipping confirmation email containing the tracking details once your order has been dispatched. After shipping we cannot control how quickly an order arrives and in some cases delivery might be longer than stated due to factors out of our control. Orders to outside of the UK may be subject to import charges on arrival, please check the specific shipping information for your country.
Collapsible content
UK
UK standard tracked shipping - £3.95 (FREE over £150). Delivery aim: 2-3 working days from shipping. Product prices are inclusive of tax.
UK express tracked shipping - £5.95 (£3.95 over £150). Delivery aim: 1-2 working days from shipping. Product prices are inclusive of tax.
International
Australia & New Zealand express tracked shipping - FREE over $495, $29.95 over $295, $49.95 under $295. Delivery aim: 5-7 working days from shipping. Product prices are not inclusive of tax. Tax and duties due on arrival on orders over AUD $1,000.
USA express tracked shipping - FREE over $249, $14.95 over $149, $29.95 under $149. Delivery aim: 5-7 working days from shipping. Product prices are not inclusive of tax. Tax and duties due on arrival on orders over $800.
Canada express tracked shipping - FREE over $449, $29.95 over $349, $39.95 under $349. Delivery aim: 5-7 working days from shipping. Product prices are not inclusive of tax. Tax and duties due on arrival on orders over CAD $20.
Europe zones 1&2 express tracked shipping (EU member countries + Monaco) - FREE over €150, €9.95 over €125, €14.95 under €125. Delivery aim: 3-5 working days from shipping. Product prices are not inclusive of tax. Tax will be calculated when you add a product to your basket. For orders with a value of over €150 duties will be added to shipping costs at checkout. No extra charges will be due on arrival.
Europe zone 3 express tracked shipping (Non EU member countries) - FREE over £195, £9.95 over £125, £14.95 under £125. Delivery aim: 3-5 working days from shipping. Product prices are not inclusive of tax. May be subject to tax & duties on arrival, dependent on order value & country of import.
Rest of the world express tracked shipping - FREE over £275, £14.95 over £195, £24.95 under £195. Delivery aim: 5-7 working days from shipping. Product prices are not inclusive of tax. May be subject to tax & duties on arrival, dependent on order value & country of import.
Pre-order
Unfortunately, overproduction is a massive problem within the fashion industry. At K&R we embrace sustainable practices and work in small productions to ensure less waste and environmental impact.
Pre-order models allow us to judge the demand for our products before we go into production, preventing us from unnecessarily overproducing clothes that may not sell. They also allow you, as the customer, to make more mindful choices about what you buy.
The date that a pre-order is due to be ready will always be noted within the description but please keep in mind that these dates are estimates and can be pushed back if there is a delay with production. If there are any significant delays with your pre-order (e.g. over a week) then we will contact you with updates. After placing your order, the next update you will receive is a shipping confirmation email containing tracking details.
Our designs are handmade in London by a small and very talented team of seamstresses. They work as quickly as possible to get them done without compromising on quality and details. We are so grateful to all our customers who love what we make enough to wait for it.
If you are in the UK and you order a pre-order item along with an item that is available for immediate shipping, they will be shipped separately if the order value is over £170 and the despatch time between them will be more than a week. If your order does not meet these requirements and you require an item urgently please place separate orders for ready now and pre-order items or email us after placing the order to arrange separate shipping.
If you are outside of the UK and you order a pre-order item along with an item that is available for immediate shipping, both items will be sent together once the pre-order item is ready. If you need something urgently then please place separate orders for pre-order & ready now items.
shipping policies
- Customers must ensure the address they provide at check out is correct. K&R clothing is not liable for undelivered parcels that are a result of address issues.
- Any parcels returned to sender because of; incorrect or incomplete address / missed delivery / uncalled for / unpaid customs, will be charged shipping before being resent.
- Orders from outside of the UK may be subject to tax & import charges on arrival. These charges are not included in our product pricing or shipping costs and are imposed and received only by the destination country and its government. It is your (the customers) responsibility to pay these charges if you receive them. Failure to pay will result in your parcel being returned to us or seized and destroyed.
- K&R clothing is not responsible for any orders that go missing following unpaid or rejected customs charges. Any parcel that is returned will have the shipping costs and a £10 admin fee deducted from the final refund.