Refund policy

Return requests must be made within 14 days of delivery.

Please note that online orders cannot be returned in store, and items purchased in store cannot be returned online.

Return requests must be made through our returns portal (or by emailing hello@kandrclothing.com if you are unable to use it). Orders sent back to us without first requesting a return will not be accepted and may be returned to sender.

Customers are responsible for return postage costs. The option to purchase a prepaid returns label is available through our returns portal.

If you choose to arrange your own return shipping, you are responsible for the return parcel until it is successfully delivered to us. We recommend using a tracked and insured delivery service, as we cannot process refunds for returns that are lost, damaged, refused, delayed, abandoned, returned to sender, or not received.

K&R is not liable for returns that are lost or damaged in transit, except where required by law. Please package your return securely, ensuring any previous shipping labels or addresses are fully covered or removed. We recommend retaining your tracking number, proof of postage, and proof of delivery until your refund has been processed.

You must ship your return back to us within 14 days of submitting your return. Returns sent outside of the return period may be rejected and returned to you.

Items must be returned in the exact same condition that they were received in. Each item will be thoroughly checked once received. Items found to be in an unsuitable condition may be rejected and returned to you, or have their refund reduced, as permitted by law. This includes, but is not limited to, signs that the product has been worn outside of the house, washed, damaged, altered, or tampered with in any way, including scuff marks on cuffs, strong smells, deodorant marks, or similar signs of use.

International returns must be correctly declared as "Returned Goods" to avoid customs charges. Any customs duties, taxes, brokerage fees, import charges, or other costs incurred on a return shipment remain the responsibility of the customer. We are unable to pay these charges on the customer's behalf. Where charges are not paid and the return is delayed, refused, abandoned, or returned to sender, the return will be deemed incomplete until the goods are successfully received at our warehouse.

Exchanges can be requested through our returns portal, subject to availability.

Refunds will be processed to your original payment method, or store credit if selected, within 14 days of the returned goods being received. Original shipping costs are non-refundable, except where required by law.

No refund will be issued until the returned goods have been received by us, except where required by law.

Taxes and duties paid at checkout on orders sent outside the UK are non-refundable, except where required by law.

Gift cards are non-refundable. Gift cards and store credit do not expire.

Items purchased at an in person sample sale are non-refundable.

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise your right to cancel, you must notify us within 14 days of receiving your order. We ask that all returns are initiated through our returns portal. If you are unable to use the returns portal, please contact us at hello@kandrclothing.com. Once you have notified us that you wish to cancel your order, you have a further 14 days to return the goods. Unless the item is faulty or not as described, you are responsible for the cost of returning the goods. This right does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Nothing in this policy affects your statutory rights.