shop policies

You have 14 days from receiving your order to request a return / exchange. Please email hello@kathandrosa.com with your full name, order number and reason for return. If you would like to exchange, please include the size you would like to exchange for.

We aim to respond to all requests within 3 working days. Please try not to send further emails within this time frame, unless it is necessary, as this will move your email to the top of our inbox and delay us in getting back to you.

If your return request is approved, we will send you instructions on how and where to send your item back to us. Items sent back to us without first requesting a return will not be accepted and will be returned to sender. 

You are responsible for return postage costs and for ensuring that the parcel arrives back with us. Please make sure you use a reliable delivery service and keep a copy of the tracking number / proof of postage. 

You must return the item within 14 days of requesting a return and your item must be in the exact same condition that you received it in. Each item will be thoroughly checked once received. Any returns sent to us outside of the return period or found to be in an unsuitable condition will be rejected and the item will be returned to you.

We will process your refund to your original payment method within 10 working days of us receiving your return back, minus the shipping costs. Please be aware that it may also take some time for your bank to also process the refund on their end. If you have not heard from us or received a refund after 20 working days of us receiving your return back then please get in touch with us again.

For exchanges there will be a charge to cover the cost of sending your exchange pair out to you - for UK exchanges this is £2.50, for Europe this is £10 and for Rest of the world this is £20. We will invoice this to you by email when your exchange is ready to be sent and it will not be sent until this is paid.